How to Find a Repair Facility for Your Vehicle Service Contract

You're in Control

You can take your vehicle to any licensed or certified repair facility in the U.S. That includes:

• Dealerships

• Independent auto shops

• National chains (like Firestone, Pep Boys, etc.)

As long as the shop is properly licensed and can provide written diagnostics and estimates, you're good to go.

Don’t Have a Repair Shop You Trust? Here’s What to Do:

If you don’t already have a trusted mechanic, here are a few tips to help you choose a reputable repair facility:

• Look for Certified Shops

  Make sure the shop is ASE-certified or has equivalent credentials. This ensures your vehicle is in experienced hands and qualifies for your service contract coverage.

• Check Online Reviews

  Use Google, Yelp, or other local review platforms to search for shops in your area with positive customer feedback. Look for mentions of:

  1. Professionalism
  2. Timely repairs
  3. Honest Diagnostics
  4. Good Communication

• Ask for a Written Estimate

  Before any work begins, ensure the shop is willing to provide a written estimate and diagnosis — this will be needed when they contact the claims administrator.

• We Work Directly With the Repair Shop

  Once you’ve selected your shop, they’ll handle the claim process by calling the administrator listed on your contract. We'll work directly with them to:

  1. Review the issue
  2. Approve covered repairs
  3. Timely repairs
  4. Approve covered repairs
  5. Handle payments for approved claims